Refund Policy

A paid subscription is considered active from the moment the payment is successfully completed.

Need help — contact us via Telegram support or by email at support@vpnon.org.

Support assists with setup and troubleshooting. If the issue is on the service side and cannot be resolved, a refund may be issued under this policy.

Refund Cases

• Double charge. Refund of the excess amount charged.
• Payment system/service error. Payment was made, service not activated, support could not resolve.
• Inactive subscription. Technical failure.
• Tariff error. One plan paid, a cheaper plan activated — partial refund/recalculation.
• Unable to establish connection. All instructions followed, but connection did not work.

Refund Denial

• User does not follow instructions or intentionally misleads support.
• Malfunction due to outdated OS (Windows 8.1 or lower) or software not meeting the requirements listed on the software developer's site.
• Blocks by ISPs, government authorities, or third parties (beyond the service's control).

Data Protection

Data is protected with modern encryption methods. We take necessary measures to prevent leaks.