A paid subscription is considered active from the moment the payment is successfully completed.
Need help — contact us via Telegram support or by email at support@vpnon.org.
Support assists with setup and troubleshooting. If the issue is on the service side and cannot be resolved, a refund may be issued under this policy.
Refund Cases
- Double charge. Refund of the excess amount charged.
- Payment system/service error. Payment was made, service not activated, support could not resolve.
- Inactive subscription. Technical failure.
- Tariff error. One plan paid, a cheaper plan activated — partial refund/recalculation.
Refund Denial
- User does not follow instructions or intentionally misleads support.
- Malfunction due to outdated OS (Windows 8.1 or lower) or software not meeting the requirements listed on the software developer's site.
- Blocks by ISPs, government authorities, or third parties (beyond the service's control).
Data Protection
Data is protected with modern encryption methods. We take necessary measures to prevent leaks.